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Adoption, implantation et généralisation d'une nouvelle technologie : une interprétation en termes de changement stratégique

Abstract : This thesis focuses on the organizational consequences of the introduction of a new "major" technology implying "fundamental change" in the company. The analysis assesses the success (or failure) of the establishment of a new information technology (IT) while aiming at a better understanding of the underlying dynamics of technological, organizational and strategic changes associated with this project. From an original analytical framework, the establishment process of a new IT is divided in three phases of pre-adoption, implementation and generalization. An analysis of their relationships is developed and takes into account an integrative interpretation of success and failure (either complete or partial) of such projects. Based on methodological triangulation (combining two simulation models and two extreme case studies), it is shown that decision-making processes of technology adoption need to be aligned with an overall strategy putting a particular emphasise on skills management. The thesis offers an original interpretation of adoption's failure and success based on three types of factors: lack of strategic alignment, biased decisions, and inadequate skills management. It is then argued that the adoption decision can not be considered independently from a consistent process of skills assessment. As a result, the study suggests intermediate solutions, such as the evaluation per functions and per users' categories (experts, super-users, users). Finally, it is shown that formal training is not sufficient for a successful IT project, which can not succeed without informal forms of learning by doing.
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Contributor : Lise Arena Connect in order to contact the contributor
Submitted on : Saturday, July 28, 2012 - 4:07:59 PM
Last modification on : Thursday, August 4, 2022 - 4:56:21 PM
Long-term archiving on: : Friday, December 16, 2016 - 4:07:53 AM


  • HAL Id : tel-00721614, version 1



Lise Arena. Adoption, implantation et généralisation d'une nouvelle technologie : une interprétation en termes de changement stratégique. Gestion et management. Université Nice Sophia Antipolis, 2009. Français. ⟨NNT : ⟩. ⟨tel-00721614⟩



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