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L'appropriation d'une Technologie de l'Information et de la Communication en entreprise à partir des relations entre Usage Conception-Vision

Abstract : This PhD dissertation aims at understanding ongoing mechanisms of Information and Communication Technology (ICT) appropriation at the company-level through examining the relationship between Use-Design-Vision. In the literature, these three variables are traditionally used to explain the ICT appropriation phenomenon, but often in a separate way. The originality of the theoretical framework, developed here, is to integrate them. More precisely, the author applies the structurational perspective of technology developed by Orlikowski (2000) to analyze Use, and the collective design theory proposed by Hatchuel (1994, 1996) to understand Design. Finally, to integrate the Vision dimension, she links two concepts: the Organizing Vision (Swanson, Ramiller, 1997) and the Vision of Strategic Mobility (Maurice, Eyraud, D'Iribarne, Rychener, 1987). To illustrate this theoretical frame, the author applies a longitudinal and qualitative research approach, based on a single case-study. A four year study (from 2001 to 2005) was conducted within the human resource (HR) department of a major Aeronautical and Space company, which had recently created a specific ICT : HR intranet. In this context, the author decided to focus on the Middle Management user. The main findings are as follows. First, the study identifies a typology of ICT users: the “super technician”, the “assembly line boss”, the “industrial artisan”, and the “free electron”. Each group was associated with a specific position and benefits associated with how they used the HR intranet. This typology confirms the effect of the activity's nature and the organizational structure on the use of the HR intranet tool, as well as the difficulties designers face in managing the plurality of ICT users. Second, this longitudinal research supports past findings concerning the importance of a “prescriptor”, who guarantees the design goals and maintains the balance between different prescriptions and individual strategies of other designers. This suggests that it is necessary to conceptualize the process of ICT re-design as permanent. Regarding the relationships between Use-Design-Vision, the study finds that “Vision of Strategic Mobility” has two effects on the Use variable: a direct effect through the strength of top management commitment and an indirect effect through the design process. Based on this last point, the author proposes to define ICT appropriation as the meeting point of three ongoing processes: the process through which a person makes an ICT more appropriate to his or her work through daily actions; the permanent design process associated with an ICT; and the changing vision of strategic mobility that company top management assigns to the ICT in their change strategy.
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https://theses.hal.science/tel-00455765
Contributor : Karine Guiderdoni Jourdain Connect in order to contact the contributor
Submitted on : Thursday, February 11, 2010 - 10:27:44 AM
Last modification on : Tuesday, September 13, 2022 - 10:34:07 AM
Long-term archiving on: : Friday, June 18, 2010 - 8:10:46 PM

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  • HAL Id : tel-00455765, version 1

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Karine Guiderdoni-Jourdain. L'appropriation d'une Technologie de l'Information et de la Communication en entreprise à partir des relations entre Usage Conception-Vision. Gestion et management. Université de la Méditerranée - Aix-Marseille II, 2009. Français. ⟨NNT : ⟩. ⟨tel-00455765⟩

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