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Dynamic situation monitoring and Context-Aware BI recommendations

Abstract : The amount of information generated and maintained by information systems and their users leads to the increasingly important concern of information overload. Personalized systems have thus emerged to help provide more relevant information and services to the user. In particular, recommender systems appeared in the mid 1990’s and have since then generated a growing interest in both industry and academia. Besides, context-aware systems have been developed to model, capture and interpret information about the user’s situation, generally in dynamic and heterogeneous environments. Decision support systems like Business Intelligence (BI) platforms also face usability challenges as the amount of information available to knowledge workers grows. Remarkably, we observe that only a small part of personalization and recommendation techniques have been used in the context of data warehouses and analysis tools. Therefore, our work aims at exploring synergies of recommender systems and context-aware systems to develop personalization and recommendation scenarios suited in a BI environment. In response to this, we develop in our work an open and modular situation management platform using a graph-based situation model. Besides, dynamic aspects are crucial to deal with context data which is inherently time-dependent. We thus define two types of active components to enable dynamic maintenance of situation graphs, activation rules and operators. In response to events which can describe users’ interactions, activation rules – defined using the event-condition-action framework – are evaluated thanks to queries on underlying graphs, to eventually trigger appropriate operators. These platform and framework allow us to develop and support various recommendation and personalization scenarios. Importantly, we design a re-usable personalized query expansion component, using semantics of multi-dimensional models and usage statistics from repositories of BI documents like reports or dashboards. This component is an important part of another experimentation we realized, Text-To-Query. This system dynamically generates multi-dimensional queries to illustrate a text and support the knowledge worker in the analysis or enrichment of documents she is manipulating. Besides, we also illustrate the integration and usage of our graph repository and situation management frameworks in an open and extensible federated search project, to provide background knowledge management and personalization.
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Submitted on : Wednesday, July 18, 2012 - 3:02:11 PM
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Raphaël Thollot. Dynamic situation monitoring and Context-Aware BI recommendations. Other. Ecole Centrale Paris, 2012. English. ⟨NNT : 2012ECAP0020⟩. ⟨tel-00718917⟩

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